Customer Service Specialist (Penang) (Ref: MO23)

Posting Date : 12-Feb-2026

Salary : RM3,300 - RM3,800

Type of Employment : Full Time

Location : George Town

Job Responsibilities

• On time respond to customer's inquiries (Quotation, Document and others).
  
• Handle customer’s order, schedule, delivery confirmation and follow up.
  
• Manage concerned document such as airway bill, invoice, packing list, and custom form.
  
• Able to resolve customer interactions, transactions, comment, and complaints.
  
• To coordinate between internal (product specification, documentation, QA issue, etc) and external parties – Manufacturing or warehouse with customer in order to manage the sufficient stock.
  
• To understand customer situation to foresee customer's demand for preparing and adjusting the handling according to it.
  
• Able to negotiate with internal and external team via phone, email, or face to face meeting with all parties and customer.
  
• To support a variety of inquiry such as product specification, promotion status, documentation by working with internal counterpart.
  
• Coordinate internal process, monitoring and reporting some internal key indicator.
  
• Grasp customer's demand situation and order trend.
  
• Support for customer's account maintenance.
  
• Internal data base maintenance, prepare budget, and reporting sales result.
  

Requirements

• Diploma or Degree Holder (Fresh graduate are welcome).
  
• 1-2 years working experience as sales operation / sale coordinate job.
  
• Candidates with related pre-sales experience in the electronics industry will be an advantage.
  
• Having computer knowledge (Excel & word), good in communication skill, and team player.
  
• 5 days work (Mon - Fri, 8:30am~5:35pm)