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Chief Operating Officer (Ref: MS16)


Posting Date : 10-Feb-2026

Salary : RM16,000 - RM20,000

Type of Employment : Contractual

Location : Bandar Baru Bangi

Job Responsibilities

  • Operational Leadership & Contract Execution
  • Oversee all operational aspects of large-scale F&B contract execution, ensuring strict adherence to contractual terms, quality standards, and service level agreements (SLAs) for Government, Military, and Commercial Business clients.
  • Streamline and optimize kitchen operations, food preparation processes, serving methodologies, and meal delivery schedules to ensure high quality and efficiency.
  • Implement robust quality assurance and control programs, especially concerning food safety, hygiene, and compliance with local health regulations (HALAL / Local Government Requirements, Military Operating Standards)
  • Drive continuous improvement initiatives to enhance service delivery and cost-effectiveness.

    Financial Management & P&L Oversight
  • Full accountability of the company's Profit & Loss (P&L) results for all operational activities.
  • Develop, manage, and monitor operating budgets and forecasts.
  • Identify opportunities for cost optimization and revenue generation.
  • Implement financial controls and reporting mechanisms to track key performance indicators (KPIs) and drive accountability across operational units.
  • Approve expenditures and resource allocation within budget guidelines.

    Supply Chain, Logistics, & Inventory Management
  • Directly manage and optimize the end-to-end supply chain from procurement to consumption.
  • Oversee warehousing operations, ensuring efficient storage, proper stock rotation (FIFO/FEFO), and minimizing spoilage/waste.
  • Develop and manage logistics plans for timely and reliable delivery of raw materials and prepared meals to multiple, often remote or regulated, contract sites.
  • Implement effective inventory management software and procedures to maintain accurate stock levels, manage par stock, and reconcile physical inventory with system records.

    Compliance & AuditParameters
  • Ensure the company adheres to all Government and Military contract regulations, health standards, and Basic Malaysian Labour Laws (e.g., Employment Act 1955, minimum wage regulations).
  • Coordinate and lead internal and external audits (financial, operational, and food safety/HALAL), implementing corrective actions promptly.

    Repair/Maintenance
  • Oversee a robust Repair and Maintenance (R&M) program for all operational assets, including kitchen equipment, vehicles, and facilities, ensuring minimal operational downtime and compliance with safety standards.
  • Establish preventative maintenance schedules and manage R&M budgets effectively.

    Client & Stakeholder Relations
  • Act as the primary operational liaison with high-level contacts from Government, Military, and major Private clients.
  • Build and maintain strong, collaborative client relationships to ensure contract retention and identify opportunities for service expansion.
  • Address and resolve complex operational issues or client escalations efficiently and professionally.3. Supply Chain, Logistics, & Inventory Management
  • Directly manage and optimize the end-to-end supply chain from procurement to consumption.
  • Oversee warehousing operations, ensuring efficient storage, proper stock rotation (FIFO/FEFO), and minimizing spoilage/waste.
  • Develop and manage logistics plans for timely and reliable delivery of raw materials and prepared meals to multiple, often remote or regulated, contract sites.
  • Implement effective inventory management software and procedures to maintain accurate stock levels, manage par stock, and reconcile physical inventory with system records.

    Technology & Systems
  • Must be proficient or quickly become proficient in utilizing basic operating software relevant to the F&B industry, including:
    o Inventory Management Systems (IMS)
    o Point-of-Sale (POS) and catering management software.
    o Enterprise Resource Planning (ERP) systems for financial reporting and planning.
  • Lead the selection, implementation, and integration of new technology solutions to enhance operational efficiency.


Requirements

  • Bachelor’s Degree in Business Administration, Operations Management, Hospitality Management, or a related field. An MBA is highly preferred.
  • Minimum 10-15 years of progressive experience in F&B or hospitality operations, with at least 5 years in a senior leadership role (VP of Operations, Director of Operations, or similar). Direct experience with large-scale contract feeding, military/government contracts, or institutional catering is an advantage.
  • Deep knowledge of P&L management, operational budgeting, supply chain logistics, and inventory management. Strong understanding of Malaysian Labour Law essentials, audit processes, and F&B Repair and Maintenance (R&M) requirements.
  • Proven ability to lead and mentor large, diverse teams. Exceptional client relation and negotiation skills. High proficiency in basic operating software and Microsoft Office Suite.

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