Technical Service Executive (Ref: MS113)

Posting Date : 19-Nov-2025

Salary : RM3,500 - RM4,500

Type of Employment : Full Time

Location : Mid Valley

Job Responsibilities

• Take care existing customer and new customers who has inquiry from company products or services.
  
• Able to research, diagnose, troubleshoot, and resolve the customer problem in accurate and timely manner.
  
• Provide pre-sales technical assistance and product education by providing product training to customers.
  
• Working on after sales support services and providing technical back up as required.
  
• Helping in the design custom-made products and providing training and producing support material for other members of the sales team.
  
• Able to select the suitable product by performing the selection calculation.
  
• Preparing monthly reports timely to inform leader regarding customer situation and requirement.
  
• Key in customer issues and need in company system.
  
• Supporting marketing activities by attending trade shows, conferences, and other marketing events.
  
• Join visit with sales members and making technical presentations and demonstrating how a product meets client needs.
  
• Able to liaise with other members of the sales team and other technical experts.
  
• Provide prompt and accurate feedback to the customers.

Requirements

• Bachelor's degree in Engineering, or related field.
  
• Minimum 1 – 2 years of experience in technical support and troubleshoot.
  
• Ability to work independently and collaboratively within a team.
  
• Knowledge in Electric Motors, Motion Control, Linear/Rotary Actuators is a plus.
  
• Fresh graduates are encouraged to apply.