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TECHNICAL SUPPORT SPECIALIST (REGIONAL)


Posting Date : 17-Dec-2021

Salary : UP TO RM12K

Type of Employment : Full Time

Location : Selangor

Job Responsibilities

  • Responsible to create, administer and deliver training in the Asia region; training will be mainly delivered to MO Service Technicians in the SEA region. In addition, trainings for OEM, customers and distribution channels may apply.
  • Responsible to provide second level support and advice/ support helpdesk agents.
  • Collaborate with trainers to produce/ deliver high quality course training via online or face to face.
  • Answer support calls and emails from service team, investigate problems and provide solution.
  • Onsite support together with service team if required.
  • Maintain & upkeep of Asia Pacific service training center.
  • Helping and supporting in people development, expand service portfolio and optimize service tool.
  • Support product testing activates.

    Requirements

  • Degree in Automation, Mechatronics Engineering or equivalent.
  • Minimum 5 years of working experience in service/ maintenance/ engineering projects.
  • Soft skills: Customer training and seminar.
  • Strong verbal and written communication skills.
  • Ability to speak, read and write Mandarin is an added advantage.

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