Responsible to create, administer and deliver training in the Asia region; training will be mainly delivered to MO Service Technicians in the SEA region. In addition, trainings for OEM, customers and distribution channels may apply.
Responsible to provide second level support and advice/ support helpdesk agents.
Collaborate with trainers to produce/ deliver high quality course training via online or face to face.
Answer support calls and emails from service team, investigate problems and provide solution.
Onsite support together with service team if required.
Maintain & upkeep of Asia Pacific service training center.
Helping and supporting in people development, expand service portfolio and optimize service tool.
Support product testing activates.
Degree in Automation, Mechatronics Engineering or equivalent.
Minimum 5 years of working experience in service/ maintenance/ engineering projects.
Soft skills: Customer training and seminar.
Strong verbal and written communication skills.
Ability to speak, read and write Mandarin is an added advantage.