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ORDER MANAGEMENT - TEAM LEAD


Posting Date : 08-Jul-2022

Salary : UP TO RM7K

Type of Employment : Full Time

Location : Selangor

Job Responsibilities

  • Accountable to meet Service Level (eg; SLA) and Customer Satisfaction (eg; CS index)
  • Monitoring daily performance
  • Problem solving to minimize aging transaction and customer dispute
  • Proactively interface with unit key users to facilitate transaction processing
  • Develop initiative aligned with company direction and lead change management of team
  • Execute daily transaction and resolve trouble under proven authority
  • Participate in initiatives to improve operation efficiency
  • Escalate cases which can incur business impact

    Requirements

    • Obtained Bachelor Degree in any related field.
    • Accountable to meet Service Level (eg; SLA) and Customer Satisfaction (eg; CS index)
    • People/Project management experience
    • 2-3 years SAP order processing experience

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