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Service Manager (Air-Conditioning Industry)


Posting Date : 20-Nov-2019

Salary : RM7,000 - RM10,000

Type of Employment : Full Time

Location : Selangor

Job Responsibilities

  • To plan the yearly budget for the department.
  • To prepare the yearly department scorecard.
  • To set yearly objectives and targets with subordinates.
  • To manage and lead the technical and administrative support team.
  • Review parts requirement, sourcing and negotiating with vendors.
  • Review and ensure the correct moving parts orders before submitting for approval to ensure customers receive the right orders.
  • Good communication with the end users and dealers to ensure correct and immediate feedback.
  • Manage the time and monitor the utilization of technicians in the field to ensure efficient and effective response time to customer complaints.
  • Prepare monthly report on achieved budget service, quality issues and customer feedback on quality of service.
  • To create performance development plans and identify training needs for the technicians in the department.
  • To perform mid year and year end appraisals with subordinates.
  • Visit and attend commissioning of projects.

Requirements

  • Diploma / Degree in Electrical / Electronics Engineering and Management.
  • Min 8 years experience in related field, preferably strong in air-conditioning background.
  • Min 3 years in managerial position.
  • Languages: English and Chinese.
  • Good decision making in controlling in the inventories and pricing of spare parts.
  • Problem solving skills in replacing or repairing of returned goods.
  • Willing to travel outstation extensively.
  • 5-day working (Mon-Fri, 8.30am-5.30pm).
  • MNC company with attractive benefits.

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